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May 17, 2024

Walmart implements new store occupancy policy – 5 customers per 1,000 square feet

By Kirk Allen & John Kraft

On April 4, 2020

U.S. (ECWd) –

I recieved an update from Illinois Representative Brad Halbrook this morning regarding Walmart and their new policy.

“As the COVID-19 situation continues to develop, Walmart’s focus remains on the health and safety of our associates, customers and communities. I wanted to share with you the latest measures we’ve taken in our U.S. stores to promote health, safety and consistency in this environment, including regulating store entry and changes to the shopping process inside our stores.”

“Starting Saturday, April 4, we will limit the number of customers who can be in a store at once. Stores will now allow no more than five customers for each 1,000 square feet at a given time, roughly 20 percent of a store’s capacity. Once a store reaches its capacity, customers will be admitted inside on a “1-out-1-in” basis.”

“Also, we will institute one-way movement through our aisles next week in a number of our stores, using floor markers and direction from associates. We expect this to help more customers avoid coming into close contact with others as they shop.”

“To read more about the changes to Walmart’s shopping process, please visit here, and for more information about Walmart’s responses to COVID-19, please visit here.”


Kevin Thompson

Director, State & Local Government Relations

[email protected]


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  • PK
    Posted at 12:40h, 04 April

    Now the previously announced reduction in store hours (24 hour superstore capacity) makes much less sense. Uneven.

  • Tracey L Baker
    Posted at 19:53h, 04 April

    yeah and everybody stands next to each other waiting to get in

    Posted at 07:59h, 06 April

    The average Walmart store is approximately 200,000 square feet. That is 1000 people at a time in the store of average size – it shouldn’t have much impact as fewer people are out shopping anyway.